Shipping & Delivery

1. Delivery Coverage

Currently, Chaitikaa delivers orders within Delhi.

We do not currently offer standard delivery outside Delhi. As we expand our operations, delivery to additional cities and locations will be introduced and communicated on our website.

2. Order Processing

Once your order is successfully placed and payment is confirmed, we begin preparing it for dispatch.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

During festive seasons, special campaigns, or periods of high order volume, processing may take slightly longer.

3. Delivery Timeline

Once your order has been dispatched, delivery within Delhi generally takes approximately 1–3 business days.

The actual delivery time may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Local restrictions
• Unexpected logistical delays

The delivery timeline provided at checkout or in your order confirmation is an estimated timeline and not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before you place your order.

If your order qualifies for free shipping, the applicable shipping charge will be automatically waived during checkout.

5. Order Tracking

Once your order has been dispatched, available tracking information will be shared with you.

You can use the tracking details to follow your shipment until it is delivered.

Please note that tracking information may take some time to appear or update after the shipment has been handed over to the courier partner.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable when the delivery is attempted.

To help ensure a smooth delivery, please provide:

• Full name
• Complete delivery address
• Valid mobile number
• Correct PIN code

Please try to ensure that someone is available to receive the package.

7. Delivery Address

Please carefully check your delivery address and contact details before completing your order.

An incorrect or incomplete address may result in delivery delays or an unsuccessful delivery attempt.

If you notice an issue with your delivery details, please use the available options in your Order section or contact us as soon as possible.

8. Delayed Delivery

We work with our delivery partners to deliver your order within the estimated timeline. However, certain circumstances may occasionally cause delays.

These may include:

• Severe weather
• Natural events
• Public holidays
• Festive-season delivery volumes
• Traffic or transportation disruptions
• Local restrictions
• Courier service disruptions

If your order is significantly delayed, please contact us with your order number and we will help you check the shipment status.

9. Damaged or Tampered Package

We carefully inspect and pack every order before dispatch.

If your package appears visibly damaged or tampered with when delivered:

1. Take clear photographs of the package before opening it.
2. Record an unboxing video whenever possible.
3. Check the product immediately after opening.
4. Contact Chaitikaa as soon as possible with your order details and supporting photographs/videos.

This information helps us investigate the issue and assist you appropriately.

10. Wrong or Missing Product

If you receive an incorrect product or find that an item is missing from your order, please contact us as soon as possible.

Please provide:

• Order number
• Photographs of the received product
• Photographs of the packaging
• A brief description of the issue

Our team will review the matter and assist you according to our applicable Returns & Exchanges Policy.

11. Delivery to Specific Locations

Delivery availability may vary for certain addresses, buildings, restricted areas, or locations that are not serviceable by our courier partners.

If a particular address is not serviceable, we will inform you as soon as possible.

12. Kiosk & Offline Purchases

Purchases made directly through a Chaitikaa kiosk or pop-up may follow separate delivery or collection arrangements.

Any applicable delivery information will be communicated at the time of purchase.

Please retain your invoice or purchase receipt for future reference.

13. Contact Us

If you have any questions regarding your shipment or delivery, please contact us with your order number.

We're here to help make your Chaitikaa experience simple and seamless.

Write to hello@chaitikaa.com or call +91 99113 36970.