Question 1

What is Chaitikaa?

Accepted Answer

Chaitikaa is an Indian ethnic-wear brand bringing together thoughtfully selected sarees and ethnic wear inspired by India’s rich weaving traditions. Each piece is chosen with a focus on craftsmanship, comfort, and timeless style.

Question 2

What does "Wear a Story" mean?

Accepted Answer

"Wear a Story" reflects our belief that every saree carries something special — a craft tradition, a region, a weaver’s skill, or a moment waiting to be part of your story.

Question 3

Where is Chaitikaa based?

Accepted Answer

Chaitikaa is based in Delhi, with our initial operations focused on serving customers across Delhi.

Question 4

Where do you source your sarees?

Accepted Answer

We source sarees from traditional weaving and wholesale hubs, including regions of West Bengal such as Phulia and Shantipur, along with other carefully selected suppliers.

Question 5

Are your sarees handloom or powerloom?

Accepted Answer

Our collection includes both handloom and powerloom sarees. The product description clearly mentions the relevant fabric, weave and other available details.

Question 6

How can I know whether a saree is handloom?

Accepted Answer

Where applicable, we mention the weave and handloom details on the product page. Some eligible products may also carry official marks such as the Handloom Mark or Silk Mark.

Question 7

Do you sell silk sarees?

Accepted Answer

Yes, selected collections may include silk and silk-blend sarees. Please check the individual product page for the exact fabric composition.

Question 8

Will the saree I receive look exactly like the image?

Accepted Answer

We make every effort to photograph our products accurately. However, colours may appear slightly different depending on lighting, photography, and your device display.

Question 9

Is the blouse piece included?

Accepted Answer

If a blouse piece is included, it will be clearly mentioned in the product description.

Question 10

Are the sarees ready to wear?

Accepted Answer

Our sarees are generally supplied in their original saree form. Any additional finishing, fall, pico, or stitching services will be mentioned on the product page if available.

Question 11

How do I know the saree length and width?

Accepted Answer

The available dimensions are mentioned on the respective product page. If you need additional measurements before purchasing, please contact us.

Question 12

How do I choose the right saree?

Accepted Answer

You can explore our collections based on fabric, weave, colour, pattern, occasion, and price. If you need help selecting one, our team will be happy to assist.

Question 13

Are the colours shown on the website accurate?

Accepted Answer

We try to represent colours as accurately as possible. Minor variations can occur because of lighting and differences between screens.

Question 14

Will I receive the exact saree shown in the product photos?

Accepted Answer

Yes. Unless specifically stated otherwise, the product displayed corresponds to the product you will receive.

Question 15

Where does Chaitikaa currently deliver?

Accepted Answer

Chaitikaa currently delivers within Delhi. We do not offer standard delivery outside Delhi at the moment; as we expand, new cities and locations will be announced on our website.

Question 16

How long will my order take to arrive?

Accepted Answer

Orders are generally processed within 1–2 business days (excluding Sundays and public holidays), and delivery within Delhi then takes approximately 1–3 business days after dispatch. Timelines can vary with location, courier availability, weather, holidays and festive-season volumes, and the timeline shown at checkout or in your order confirmation is an estimate, not a guaranteed date.

Question 17

How much does shipping cost?

Accepted Answer

Applicable shipping charges, if any, are shown clearly at checkout before you place your order. If your order qualifies for free shipping, the charge is waived automatically.

Question 18

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched, available tracking information will be shared with you. It may take some time to appear or update after the shipment is handed to the courier.

Question 19

Can I change my delivery address after placing an order?

Accepted Answer

Please check your address carefully before ordering. If you notice an issue, use the options in your Order section or contact us as soon as possible. Address changes can only be accommodated if the order has not yet been dispatched.

Question 20

Can I cancel my order after placing it?

Accepted Answer

Orders can generally be cancelled before they are processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you wish to cancel.

Question 21

What if my package arrives damaged or tampered with?

Accepted Answer

Take clear photographs of the package before opening it, record an unboxing video whenever possible, check the product straight away, and contact us as soon as possible with your order details and the photos or videos.

Question 22

What if my order is delayed?

Accepted Answer

Delays can occasionally happen because of severe weather, public holidays, festive-season volumes, traffic or transport disruptions, local restrictions or courier disruptions. If your order is significantly delayed, contact us with your order number and we will help you check the shipment status.

Question 23

What if I receive a wrong or missing product?

Accepted Answer

Contact us as soon as possible with your order number, photographs of the product and the packaging, and a brief description of the issue. Our team will review it and assist you according to our Returns & Exchanges Policy.

Question 24

Do you accept returns?

Accepted Answer

Yes, for damaged or defective products, wrong products, or products that are materially different from what you ordered. Return requests must be submitted within 48 hours of delivery. Returns for reasons such as change of mind, incorrect selection or colour preference may not be accepted. Please see our Return & Exchange Policy for details.

Question 25

Can I exchange a saree?

Accepted Answer

Exchange requests are subject to product availability. If the same product is unavailable, Chaitikaa may provide another appropriate resolution, including a refund or store credit, where applicable.

Question 26

What should I do if I receive a damaged or incorrect product?

Accepted Answer

Do not use, wash or alter the product. Submit a return request from your Order Details page within 48 hours of delivery, upload clear photographs and/or video showing the issue, and keep the original packaging until the request is resolved. If the issue is verified, we may provide a replacement or refund, as applicable.

Question 27

What condition should a product be in for return or exchange?

Accepted Answer

The product must be unused and unworn, with the original Chaitikaa tags and packaging intact. It must not be washed, altered, stained or damaged after delivery, or modified through fall, pico, stitching or other alterations.

Question 28

Can I return a saree after wearing it?

Accepted Answer

No. Products that have been worn, used, washed, altered, stitched or damaged after delivery may not be accepted for return or exchange.

Question 29

How long do I have to request a return?

Accepted Answer

Return requests must be submitted within 48 hours of delivery. Once the return window expires, the Return option may no longer be available for that order.

Question 30

How do I submit a return request?

Accepted Answer

Go to My Account → Orders → Order Details → Return, choose the reason for the return, upload the requested photographs or video where applicable, and submit. You can track the status of your request from the same Order Details page.

Question 31

How and when will I receive my refund?

Accepted Answer

Once the returned product is received and inspected, we will update the return status. If a refund is approved, it will be processed to the original payment method, where applicable. The time it takes to appear in your account may vary depending on your bank or payment provider.

Question 32

Are minor variations in handloom sarees considered defects?

Accepted Answer

Generally no. Many Chaitikaa sarees are handloom or artisan-made, so minor variations in weave, texture, thread placement, motifs and colour may naturally occur. These are part of the character of handcrafted products and are generally not considered defects.

Question 33

What payment methods do you accept?

Accepted Answer

Available payment methods will be displayed during checkout. These may include online payment options supported by our payment provider.

Question 34

Is Cash on Delivery available?

Accepted Answer

COD availability, if offered, depends on the delivery location and order conditions. The available option will be shown during checkout.

Question 35

Is my payment information secure?

Accepted Answer

Payments are processed through our payment service providers. Chaitikaa does not intend to store your complete card or other sensitive payment credentials on its own servers.

Question 36

Does Chaitikaa have a physical store?

Accepted Answer

Chaitikaa currently operates primarily online and may also participate in selected kiosks or pop-ups in Delhi.

Question 37

Can I purchase sarees from a Chaitikaa kiosk?

Accepted Answer

Yes, when we are participating in a kiosk or pop-up event, you can purchase available products directly there.

Question 38

Can I return an item purchased at a kiosk through the website?

Accepted Answer

Please inspect the product before completing a kiosk purchase. Kiosk purchases may have different return or exchange conditions, which are communicated at the time of purchase.

Question 39

Is my order gift-wrapped?

Accepted Answer

Our products are packed carefully for delivery. Gift packaging may be available for selected orders or occasions.

Question 40

Can I send a saree as a gift?

Accepted Answer

Yes. You can provide the recipient's delivery details during checkout, subject to our delivery coverage.

Question 41

Can I add a personalised message?

Accepted Answer

If personalised gift messaging is available, the option will be shown during checkout or communicated through our support team.

Question 42

How should I care for my saree?

Accepted Answer

Care instructions depend on the fabric and weave. Always follow the specific care instructions provided with your saree or on its product page.

Question 43

Can I machine wash my saree?

Accepted Answer

We recommend following the care instructions specific to the fabric. Delicate handloom and silk sarees may require specialised or gentle cleaning.

Question 44

How should I store my saree?

Accepted Answer

Store sarees in a clean, dry place away from direct sunlight and moisture. For delicate fabrics, periodic refolding can help prevent permanent creasing.

Question 45

Do I need an account to place an order?

Accepted Answer

If guest checkout is enabled, you can place an order without creating an account. Creating an account can make it easier to manage orders, addresses and other account information.

Question 46

How does Chaitikaa use my personal information?

Accepted Answer

We use customer information for purposes such as processing orders, delivery, customer support, communication and improving our services, in accordance with our Privacy Policy.

Question 47

How can I contact Chaitikaa?

Accepted Answer

You can contact us through the Contact Us page or the customer-support details provided on our website.

Frequently Asked Questions

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Frequently Asked Questions

About Chaitikaa4 Questions

Sarees & Products6 Questions

Product Information4 Questions

Shipping & Delivery9 Questions

Returns & Exchanges9 Questions

Payments3 Questions

Kiosk & Offline Shopping3 Questions

Packaging & Gifting3 Questions

Saree Care3 Questions

Privacy & Account3 Questions

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