Return & Exchange Policy

1. When Can I Request a Return?

You can request a return or exchange within 7 days of delivery if the piece is unused and unwashed, with its original Chaitikaa tags and packaging intact. This includes when:

• You changed your mind, or the colour or size was not what you expected.
• You received a damaged or defective product.
• You received the wrong product.
• The product received is materially different from the product ordered.

Pieces that have been worn, washed or altered, or that are missing their tags or packaging, cannot be accepted — see Product Condition below.

2. Return Request Period

Return requests must be submitted within 7 days of delivery.

You can initiate the request from:

• My Account → Orders → Order Details → Return

Once the return window expires, the Return option may no longer be available for that order.

3. Return Request Process

To submit a return request:

1. Open My Account.
2. Go to Orders.
3. Select the relevant order.
4. Open Order Details.
5. Select Return.
6. Choose the reason for the return.
7. Upload the requested photographs or video, where applicable.
8. Submit your return request.

Our team will review the request and update the return status through your order.

4. Product Condition

Returned products must:

• Be unused and unworn.
• Have their original Chaitikaa tags and packaging intact.
• Not be washed, altered, stained, or damaged after delivery.
• Not have been modified through fall, pico, stitching, or other alterations.

Products that do not meet these conditions may not be accepted.

5. Handloom & Artisan Variations

Many Chaitikaa sarees are handloom or artisan-made.

Minor variations in weave, texture, thread placement, motifs, and colour may naturally occur. These variations are part of the character of handcrafted products and are generally not considered defects.

Colours may also appear slightly different depending on photography, lighting, and your device or screen settings.

6. Damaged or Incorrect Orders

If your product arrives damaged or you receive an incorrect product:

• Do not use, wash, or alter the product.
• Submit the return request through the Order Details page within 7 days.
• Upload clear photographs and/or video showing the issue.
• Keep the original packaging until the return request is resolved.

If the issue is verified, Chaitikaa may provide a replacement or refund, as applicable.

7. Exchange

Exchange requests are subject to product availability.

If the same product is unavailable, Chaitikaa may provide another appropriate resolution, including a refund or store credit, where applicable.

8. Return Pickup

For an approved return, Chaitikaa will provide the applicable return instructions.

Where return pickup is arranged by Chaitikaa, the product must be packed securely and made available for pickup as instructed.

9. Refunds

Once the returned product is received and inspected, we will update the return status.

If a refund is approved, it will be processed to the original payment method, where applicable.

The time required for the refund to appear in your account may vary depending on the bank or payment provider.

10. Non-Returnable Situations

Returns may not be accepted when:

• The product has been worn or used.
• The product has been washed.
• The product has been altered or stitched.
• The product has been damaged after delivery.
• Original tags or packaging are missing.
• The return request is submitted after the applicable return period.
• The product was specifically marked as non-returnable at the time of purchase.

11. Kiosk Purchases

For purchases made at a Chaitikaa kiosk, please inspect the product before completing your purchase.

Kiosk purchases may have different return or exchange conditions, which will be communicated at the time of purchase.

12. Order Cancellation

Orders can generally be cancelled before they are processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

13. Return Status

You can track the status of your return request from:

• My Account → Orders → Order Details

Any updates regarding your return request will be reflected there.

14. Need Help?

If you have an issue with your return request or need assistance, please contact Chaitikaa through our customer support channel with your order number.

Write to hello@chaitikaa.com or call +91 99113 36970.